Return Policy
Here is a professional Return & Refund Policy for surronebikes.uk:
Return & Refund Policy
At SurRon eBikes UK, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, you may request a return according to the terms below.
Return Eligibility
Customers may request a return within 14 days of receiving their order.
To qualify for a return, the item must:
Be unused and in original condition
Include all original packaging, accessories, and documentation
Show no signs of damage or wear
Non-Returnable Items
The following items are not eligible for return:
Used or damaged products
Items returned without original packaging
Final sale or clearance items
Return Process
To start a return, please contact our support team with your order number and reason for the return.
Our team will provide instructions on how to return the item.
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
Refunds
Once the returned item has been received and inspected, refunds will be issued to the original payment method.
Refunds are typically processed within 5–7 business days after the returned item has been approved.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can resolve the issue quickly.
Contact Us
If you have any questions about our return policy, please contact us:
SurRon eBikes UK
Website: surronebikes.uk
Email: sales@surronebikes.uk
