Refunds Policy
Here’s a combined Shipping, Return & Refund Policy for SurRon eBikes UK, optimized for free shipping, fast delivery (3–9 days), and reducing PayPal/Stripe holds:
Shipping, Return & Refund Policy
At SurRon eBikes UK, we are committed to providing a smooth, reliable shopping experience and ensuring your satisfaction with every order.
Shipping Policy
Free Shipping: All orders come with free standard delivery across the UK.
Delivery Time: Orders typically arrive within 3–9 business days depending on your location.
Order Processing: Orders are processed within 1–2 business days after payment confirmation.
Tracking: You will receive a tracking number once your order ships so you can monitor delivery in real-time.
Packaging: Every bike is securely packaged to prevent damage during transit.
Note: Occasionally, delivery may be delayed due to weather, high demand, or carrier issues. We will keep you informed every step of the way.
Return & Refund Policy
We want you to be completely satisfied with your SurRon eBike.
Return Eligibility
Returns must be requested within 14 days of delivery.
Items must be unused, in original condition, and include all original packaging and accessories.
Non-returnable items:
Used bikes or items showing wear
Items without original packaging
Final sale or clearance items
How to Return
Contact our support team at support@surronebikes.uk with your order number and reason for return.
We will provide instructions on how to safely return your item.
Customers are responsible for return shipping costs, unless the bike arrived damaged or incorrect.
Refunds
Once the returned item is received and inspected, refunds are issued to the original payment method.
Refunds are typically processed within 5–7 business days after approval.
Shipping costs are non-refundable, except for damaged or incorrect items.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery.
We will arrange a replacement or full refund immediately.
Contact Us
For any questions regarding shipping, returns, or refunds:
Email: support@surronebikes.uk
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
